Subscribe to Entrepreneur Magazine Customer Service Page
Welcome to Entrepreneur Magazine Customer Service

QUICK HELP

Find answers by reviewing the most frequent help topics below.

Account status

Account status provides details about your subscription account, such as your name and mailing address, email address, and start and expiration issues. Login to view your account.

If you feel there is an error with the information found on your account status page, email us.

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Change of address

You can change your address easily online (after logging in). Have your magazine label handy for reference when accessing your account.

Note that your change of address must be received at least eight weeks prior to issue cover date in order to avoid missed issues. For example, if you are moving in September, your change of address must be received by early July, otherwise your September issue will be mailed to your old address.

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Change of email address

You can quickly and easily change your email address online (after logging in) so you won't miss any subscription notices and discounted offers via email.

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Billing/Payments

Safe and convenient bill payment is available online (after logging in) using your credit card. We accept Visa, Mastercard, American Express, and Discover. Checks and money orders may be mailed to:

Entrepreneur
P.O. Box 6136
Harlan, IA 51593

If you're a new subscriber, your bill will arrive in approximately two weeks after we process your subscription order. Your prompt payment will ensure that your subscription continues without interruption.

Check your payment status online (after logging in). If you have already paid your bill, keep in mind that occasionally bills and payments cross in the mail. Please allow up to two weeks for your payment to be processed and applied to your account.

If you purchased your subscription through one of our authorized agents, payment should be made as directed in their billing notices.

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Renewals

Renewing your subscription (after logging in) is just a click away. Your renewal order will be added to the end of your current subscription and your mailing label will reflect your new expiration date.

We will contact you well in advance of your subscription expiration date by mail or email so that you will not miss any future issues. If you feel that you have missed renewal notices or have recently moved, be sure to change your address.

You may request to renew your subscription by mailing your order to:

Entrepreneur
P.O. Box 6136
Harlan, IA 51593

Renewal orders should be received at least eight weeks prior to subscription expiration to ensure your magazine is delivered without interruption in service.

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Temporary delivery suspension

If you would like to temporarily stop your subscription for any reason, you can provide online the dates you want your service to be suspended and resumed.

Note that your request must be received at least eight weeks prior to the issue cover date you want your suspension to start. For example, if you want to suspend delivery starting with the June issue, your request must be received by early April.

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Promotional offers sent by mail

Occasionally, we make our subscriber list available to companies that sell goods and services by mail that we believe would interest our readers. Many of our subscribers enjoy the opportunity to shop for merchandise or to take advantage of special offers and events. If you prefer to be excluded from such mailings, please send your current mailing label to:

Entrepreneur
Mail Preference Service
P.O. Box 6136
Harlan, IA 51593

Or log into your account to send us your request online.

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Promotional offers sent by email

From time to time we may send you promotional emails on behalf of Entrepreneur Media and/or other companies. If you prefer not to receive these email promotions, send your request to unsubscribe@entrepreneur.com.

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Subscription email notices

Email is the most cost effective and convenient way for us to notify you with important announcements related to your subscription. To add/update your email address or to opt-in or opt-out of these notifications, click here (you may be prompted to log in your magazine subscriber account if you have not already done so).

If you would like to control what other types of editorial or promotional emails we send to you, send your request to unsubscribe@entrepreneur.com.

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Cancel subscription

You may cancel your subscription online (after logging in), or write "cancel" on your invoice. A refund will be issued for all the remaining copies that haven't been mailed at the time of the cancellation. Please disregard any bills you may receive after cancelling your subscription, and accept any issues already in the mail with our compliments.

If you purchased your subscription via an agency, direct your refund request to the agent.

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Late or missed issues

Entrepreneur is published monthly. Your first issue will arrive generally 5 to 6 weeks after receipt of your subscription order. Subsequent issues should arrive by the third week of the month previous to the issue cover date. Delivery to mailing addresses outside of the United States may take an additional two weeks for arrival.

If it doesn’t arrive by the dates indicated below, we may have an incorrect address on file or we may not have received your payment. Log into your account to verify if your name and address are correct before contacting us. Other factors that may cause a missed issue are:

  • A recent change of address
  • Your subscription has expired or has not yet started
  • Your payment has not yet been received
  • Postal delivery delays due to severe weather

If none of the above applies, report the missed issue online (after logging in). We will extend your subscription to compensate for the missed issue.

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Damaged issues

If your issue frequently arrives damaged and your mailbox is sufficiently sized, check with the post office to determine that your magazine arrives there in good condition. You may file a complaint with your post office by requesting a postal tracking or Electronic Publication Watch. If this is an isolated event, report a damaged issue online (after logging in). We will extend your subscription to compensate for the damaged issue.

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Duplicate issues

If you are receiving duplicate copies, it is possible you have two accounts. Please locate the account number on each issue mailing label and email us your request, including both account numbers and indicating which one you would like to retain. We will combine both subscriptions into one and extend service accordingly.

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Continuous Service Guarantee

Our Continuous Service program takes all the hassle out of renewing your magazine subscription. It avoids service interruption by automatically renewing your subscription at the best available rate. The program terms were stated in your original order offer. You will receive a clearly marked annual reminder about 60 days before your credit card is charged or a bill is sent. If you choose not to renew, simply write "cancel" on your reminder and return it to us: no questions asked! Otherwise, your automatic renewal order will be entered and your credit card will be charged, or a bill will be issued. Your payment will guarantee uninterrupted service until the new expiration date of your renewed subscription, which will be printed on your magazine mailing label.

If you received a bill for your continuous service renewal, pay now (after logging in) to continue to enjoy your magazine without interruption.

If you prefer to receive traditional renewal notices instead of being enrolled in our Continuous Service program, you can change your Continuous Service option (after logging in) at any time.

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Print edition

Subscription rates offer at least 80% savings off our newsstand prices! Entrepreneur is US$11.97 for one year in the U.S. Subscribe now to take advantage of this special opportunity!

Alternatively, you may mail your order to:

Entrepreneur
P.O. Box 6136
Harlan, IA 51593

Subscribers outside of the United States will be charged a rate of US$30.00 which includes surface mail delivery.

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Digital edition

Your print subscription may be upgraded to include digital access for an additional US$5.00. Just contact customer service at 1-800-274-6229 to start enjoying digital access in your iOS or Android device, including Google Play, Barnes & Noble NOOK, and Amazon Kindle.

The standard subscription rate at digital newsstands is US$9.99 for one year or $1.99 per month. However, you can save up to 80% with our introductory offer. Order today!

To access your digital subscription, download the app on your iPad and iPhone, Android, NOOK or Kindle device and use the email address listed on your subscriber account. Then tap the cog (the gear wheel icon) at the top of the app to locate the Sign In button.

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Gift subscriptions

Placing your gift subscription order online for the print edition at great introductory rates is fast and easy. Or, mail your order to:

Entrepreneur
P.O. Box 6136
Harlan, IA 51593

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Magazine frequency & delivery

Entrepreneur is published monthly and is available at newsstands or subscribers generally on the third week of the month prior to the issue cover date. For example, the November issue goes on sale by October 23rd. Subscribers with mailing addresses outside of the United States and Canada should allow an additional maximum of six weeks for delivery.

If you are a subscriber in the United States and Canada and have not received your issue by the 23rd day of the month prior to issue cover date, login to your account to report your missed copy, or email us for assistance.

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Back issues

Back issue copies of the print edition of Entrepreneur are no longer available for sale. However, you may access content from current and previous issues as far back as 1997 at the magazine Online Archive.

The Online Archive is available to anyone who visits www.entrepreneur.com. Click on the menu icon (three stacked short lines) in the upper left hand corner, then scroll down and hover over Magazine to expand the choices and click Archives. Every issue back to 1997 is listed for your viewing.

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Premiums/Free gifts: Instant Startup Guide

If your subscription offer includes the "Instant Startup Guide" upon receipt of payment, the guide will be available in electronic format immediately or mailed after payment is received. If you have already sent your payment, check your account (after logging in) to see if the payment has been received. If you would like to pay with your credit card, you can do so securely online.

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Gift cards

Gift cards are included with your order acknowledgment and are mailed to you 3 to 4 weeks after your order is processed. However, in holiday season, gift cards will be sent to your recipient after December 10.

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Online Security

It is quick, easy and safe to place orders and conduct bill payment transactions online. Entrepreneur Media, Inc. uses Secure Socket Layer (SSL) encryption technology for all online transactions. SSL encrypts your personal information such as name, address and credit card number in an effort to prevent unauthorized access of this information during the transmission of your online order. You can confirm this by checking that the web address on the page that asks for your credit card information begins with "https:" instead of "http:" Other ways to tell whether a web site uses security software: Your browser displays the icon of a locked padlock or unbroken key at the bottom of the screen or status bar.

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Permissions and article reprints

Entrepreneur is fully protected by copyright and no part of the magazine may be reproduced or transmitted in any form or by any means without written permission of the publisher. For article reprints, permissions and content licensing. Contact PARS International Corp. at (212) 221-9595.

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About Entrepreneur Media

Founded in 1973 and based in Irvine, CA, Entrepreneur Media, Inc. engages in publishing magazines, books, and online content. It publishes magazines that provide entrepreneurs with critical information they require to grow their businesses; and operates Entrepreneur.com, a Website for entrepreneurs and leaders that provide content and logical information management, as well as provides access to an online community where entrepreneurs meet, share, and grow.

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Unable to access account information

It is important that you enter your name and address exactly as they appear on your mailing label. Be sure you have not typed the letter "O" instead of the number "0" (zero) or the letter "L" instead of the number "1" (one).

International subscribers may have difficulty accessing their account this way due to the variety of formats that foreign addresses may be stored in our database. Refer to your magazine mailing label and use your account number (the ten-digit number located on the second line right after the letters ENT) to login. Your account number can also be found on all your renewal notices.

If you are still unable to locate your account, email us for assistance. We will verify your account number for future reference.

This is a sample of the magazine mailing label. The account number is highlighted:

Mailing label

These are samples of the scan line on the return portion of your bill or renewal notice. The account number is highlighted:

bill return

bill return

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Unable to submit online payment

We may be unable to process your online payment if you subscribed through an agent, in which case the agent will handle your billing matters. Please submit your payment as instructed on the agency's invoice or contact the agent directly for more information.

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Technical help for digital edition app

If you are experiencing technical difficulties with the app on your tablet or smartphone after you've signed in, contact our Tech Department at techsupport@mazdigital.com or 855-629-3444 for assistance.

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Contact the Editor

We love hearing from you! If you have comments or inquiries about our features and editorial content, write to the editors at:

Entrepreneur
Letters to the Editor
18061 Fitch
Irvine, CA 92614

Or send an email to entmag@entrepreneur.com.

Note: editors can not help you with your subscription. Please refer to the help topics on this page or visit our subscription customer service center for assistance.

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Advertising information

For media kit and contact information to advertise in the print edition of Entrepreneur, click here. For information to advertise in the digital edition of the magazine, click here.

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Contact Customer Service

You may write to us at:

Entrepreneur
P.O. Box 6136
Harlan, IA 51593

Or email us.

We will do our best to help! Be sure to provide detailed information about your account and request so that Customer Service can best assist you.

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